The RoseGlo LED Face Mask has a 30-day Money Back Guarantee. Return requests must be made within 30 days from the receipt of the device. No returns will be accepted outside of the return window.

The RoseGlo LED Face Masks are covered under a manufacturer’s warranty if your product fails after the initial return window. Under normal use, The RoseGlo LED Face Masks are warranted for 1 year from the date of receipt of the device on your original order. 

Please allow 1-2 business days for processing. Once your order is shipped out, you will receive a shipping notification with a tracking number.

Shipping Cost

Free standard shipping on all orders:

United States

• 4-8 Business Days

Canada

• 7 Business Days

Express Shipping Rates:

United States

• USPS Priority Mail®
• 2-4 Business days
• $45.00
  

Canada

• Canada Post
• 2 Business days
• $45.00

All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility. Julliet does not have any control over these fees and is not responsible for fee reimbursements.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and ShopPay. Unfortunately, at this time, we do not accept prepaid visa gift cards.

All shipped orders become the responsibility of the shipping courier. In the rare event that your package is lost, please contact the courier to open an investigation and a resolution. Julliet may offer a complimentary replacement shipment. Refunds are not applicable on lost orders.

It is the customer's responsibility to ensure the shipping address is entered correctly. Please write to us immediately at hello@shopjulliet.com to see if we're able to make any adjustments to your order. If the order hasn't been shipped out, we would be more than happy to correct the shipping address for you. If your order has already been processed and shipped, it is your responsibility to retrieve the package from the address it is being shipped to.

Have more inquiries? Contact us at hello@shopjulliet.com