The RoseGlo LED Face Mask targets wrinkles, acne, and inflammation. It is not recommended for melasma as the heat will darken it. The Blue Light is not recommended for anyone with skin tone from olive and darker as it can cause hyperpigmentation.

It's recommended to use our The RoseGlo 3-4 times a week for a duration of 10 minutes each use.

You should clean your device with a water-based wipe before every treatment. We recommend using baby wipes. Stubborn stains can be removed by wiping gently with 70% alcohol. Always softly wipe the LED side of the device and let it air dry before starting treatment.

We recommend cleaning the device after each use and placing it back into its storage bag. Keep the device in a cool and dry place.

Yes, some users might feel a slight warming sensation, but this warming effect is usually minimal. Since your body produces natural warmth, having the device so close to your body can create a warming sensation. Your device should never feel hot to the touch.

While LED Light Therapy is very safe, all Julliet LED Face Masks have not been specifically studied with pregnant or breastfeeding women. For this reason, we do not recommend the device unless approved by your doctor.

All orders placed are charged in US Dollars. Default prices are listed in USD. For Canadian orders, outside of the US, your bank will determine the exact exchange rate that you will be charged for your purchase and convert the funds to your local currency. Please note: we cannot be held responsible for any discrepancies caused by the fluctuations in the exchange rates. 

Yes. For US orders, the combined sales tax rate for the state is being charged. For CA orders, the sales tax for the province is being charged. All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and ShopPay. Unfortunately, at this time, we do not accept prepaid visa gift cards.

Please double check you've filled out all of your billing details properly including your full name, email address, full shipping address and phone number associated with the form of payment. If you continue having issues, please email us at hello@shopjulliet.com and we'll do our best to assist you!

Add the item to your cart, click checkout, and click the drop down on the next page, "Show order summary". Then, there's a box to enter the discount code. Enter the details and click apply.

We try to dispatch your order as quickly as possible. If you decide you want to make changes to your order please email us at hello@shopjulliet.com and we will try to accommodate if your order has not been processed yet. Please note that once an order has been fulfilled or shipped, we will be unable to make any changes.

30-Day Money Back Guarantee is valid only if the Julliet mask is used for a minimum of 10 minutes per session, 3-4 times per week, with daily selfies taken prior to each session to document progress. The time frame needs to be 30 days from purchase date.

Refund requests must be accompanied by time-stamped photos as proof of consistent use, along with the original purchase receipt. The guarantee applies to the purchase price of the product and does not cover any shipping and handling fees.

The item must be returned in its original packaging and condition. This offer is void where prohibited by law and is subject to all applicable federal, state, and local laws and regulations.